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Lead and Manage by Trust Instead of Fear

Lead and manage by trust instead of fear. How positive rewards can get people to do what you want, be part of the team and work together in a happy environment.

Management is the act of directing, guiding, controlling, administrating for a purpose. How one "manages" however, is usually up to the individual.

Management of people, like teaching and training usually relies on positive or negative reinforcement for ones actions. Positive reinforcement can be thought of as building trust, whereas negative reinforcement can be thought of as spreading fear.

Fear focuses on what was done wrong, puts people down, belittles them, makes them feel unworthy. Trust focuses on what was done right, looks at how much was achieved, makes people happy and more likely to perform even better the next time.

Fear yells at the employees and makes public humiliation a weapon. People will start avoiding public contact with the manager. Trust talks quietly and never reprimands one employee in front of another. Everything that is said remains private, with one to one meetings held in a separate room.

Fear says don't do this, or you're fired, don't do that, or you're fired. Fear holds the job and never gives a sense it is truly yours. Trust leads by example and says do this, do that, gives power and decision making capability to the employee, making them feel the job is truly theirs to do.

No one likes a manager that uses fear. Employee turnover is likely to be very high. Employees probably won't care. They just punch the clock to get a paycheck. Everyone likes someone they can trust. With trust, employees are likely to put in years of service and take pride in the work they do.

Fear leads to animosity and bitterness between employees. They are not likely to develop friendships or good will towards each other. They are likely to compete against each other, rather than the true competition. Trust creates team players, employees that work together for the common good of the organization, realizing they are "in the same boat." Together - as a company - they sink or swim.

Fear leads employees to say, it wasn't me, it was like that when I found it, I don't know. Trust leads employees to be accountable for their actions, to learn from mistakes, so everyone can help each other from preventing the same mistake from happening again.

Fear destroys creativity and freezes employees into predictable mindless patterns, where they are afraid of change and self improvement. Trust spawns creativity where employees constantly think about better ways of doing their jobs, to anticipate and adapt to change, and not be afraid of failure, or trying new things.

As you can see, all behavior can be modified quite simply by using positive reinforcement. If the reinforcement happens at the same time as the action, it increases the likelihood that the positive action will happen again.

By being a positive person, setting a good example, offering encouragement, forgiving mistakes, talking quietly, people are more likely to listen to you. Especially if you reward them for a job well done. It could be a simple pat on the back, a handshake, or other little bonus like getting off early.

That's the most important thing of all, to recognize all the achievements, even the small ones. Say good catch if someone prevents a mistake. Say good job to a person in front of the other employees and supervisors. For positive reinforcement, recognition of an achievement, is the greatest motivator of all.

Remember, fear is all about punishment. It is an absence of love and compassion. It brings up painful emotions like anxiety, apprehension and dread. It is impending danger and the expectation of evil.

Trust is all about goodness. It is faith and belief in the integrity, confidence, reliance, and friendship of another person. It is certainty, dependence, assurance, an entirely positive state of mind.

What type of teacher, trainer, parent and manager will you be?



by Michael Campbell

Author of....

Revenge of the Mininet... Advanced search engine linking strategies and diagrams for increased revenue.

Clickin' it Rich... The complete work from home business training system for new affiliates.

Nothing but 'Net... Simple internet marketing strategy that made $750,000 in less than a year.
50,000 in less than a year.


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